COVID-19 Response System
Simply Connect is the only digital provider in the country to bring together both volunteering and social prescribing.
Bringing our unique experience we’ve rapidly responded to the need to support vulnerable people during the pandemic, and have developed a new COVID-19 response system. Part-funded by Croydon Council’s Emergency Fund, the platform has been specifically designed to help Local Authorities and the VCSE to support the most vulnerable during the COVID pandemic.
Any agency can refer vulnerable clients through the system, highlighting what their priority needs are, and referring through the system. Clients are then assessed for priority level, and specific tasks are scheduled in and allocated to staff/volunteers to carry out.
Key Benefits
- Multi-partner system – can be used across sectors to send and receive referrals for clients needing befriending, food parcels, medication and shopping deliveries, and other support.
- Assessment tool – Assess a client’s need and priority level.
- Assign tasks – Allocate tasks to staff and volunteers to schedule food and medication deliveries, book in follow-up calls and tasks.
- Volunteer matching – Links with our volunteering platform to quickly match local volunteers to those needing help.
- Track wellbeing outcomes – Monitor a client’s wellbeing using our built-in Office for National Statistics wellbeing questionnaire.
- Reporting – Track referral source, support provided and client satisfaction levels, wellbeing improvements and more…
All clients are tracked through the platform, with outcomes and feedback recorded to provide reporting and prioritise where support is needed most. We can even directly import your existing lists of vulnerable clients to ensure nobody is missed, and to make sure they’re referred to the right source of support.
Read more about our work to support communities during COVID-19 pandemic