Support Service
We’re here to help
Our Support Team is available Monday-Friday, 9-5pm.
As part of your support package we’re here to answer any queries you may have, and offer advice on using the system or specific tasks.
All our platforms are routinely updated with the latest updates and feature upgrades to ensure our systems remain robust, secure and optimised, again.
However should a problem occur, you can report it anytime via our Support Desk.
Our Support Desk is available 24/7!
You can use our Support Desk to report a technical problem, raise a query or send user feedback – anytime.
All tickets raised are assessed and given a priority status, with a member of the team monitoring any urgent queries that may crop up.
Visit our Support Desk
If you have an Urgent Issue and are unable to use the Support Desk please contact us.
Please call Simply Connect at 0114 253 6611.
Responding to technical errors
- Urgent errors are responded to within 2 hours, and resolved with 24 hours.
- High level errors are responded to within 4 hours, and resolved within 48 hours.
- Medium level errors are responded to within 8 hours, and resolved within 72 hours.
- Low level errors are responded to within 2 days, and resolved with 7 days.